GENERAL SHIPPING POLICY

Multiple shipping options are available to buyer. Choose your shipping service, upon checkout of items. Items shipped to PO Box & US Protectorates requires US post office services only. Also review our Return Policy, for further details. Such policies will include, but are not limited to the following information.

Shipping Days:  We ship on Monday, Wednesday and Friday only.  Excludes U.S. holidays & weekends.  All orders purchased by 9am will ship same day on M/W/F.  Order received after 9am, will be shipped next business day on M/W/F.

Domestic Shipping Policy International Shipping Policy Exceptions to Shipping Services
After an item is showing 'delivered status' Shipping Delays Package Refusal, Non-Pickup, Missing Mail, etc.


DOMESTIC SHIPPING POLICY

Contact ezmonsterdeals@gmail.com or use 'Contact Us' form for customer service if you feel that your shipping fees were not within our guidelines:

  • $1.00 handling charge per order at EzMonsterDeals, to cover our supplies and costs (ex. boxes, tape, production time, etc.)
  • All orders that equal $15 and up are subject to Free Economy Shipping with tracking, within the contiguous United States, which you can select at checkout.  Free Shipping does not include taxes, discounts, make offers, any orders priced $14.99 and below (**exceptions of selected or hand-picked goods for free ship).
  • Shipping upgrades:  If the customer chooses to upgrade their shipping service, then buyer is disqualified from free shipping offer. In the event, buyer upgrades their shipping, we do not refund shipping, nor give buyer a discount on shipping.  Upgrades in shipping is solely the buyers decision and responsibility upon payment received.
  • Items priced $14.99 and below are disqualified from free shipping offer.  In the event, buyer 'makes an offer' or 'receives a discount from original price' totaling $14.99 and below then the order will NOT receive free shipping unless buyer purchases more products. (**exceptions of selected or hand-picked goods for free ship).
  • Oversize shipping charges are applied to some items you are purchasing. Customer's are responsible for those charges. (ex. goalie and hockey sticks, goalie pads, bags with rail bars, typically large sized shipping boxes and up, etc.)  In this case, the item may be disqualified from free shipping.
  • Orders with different billing and shipping addresses will NOT BE RELEASED until proper verification can be provided.
  • Shipping Days: include business days only.
  • Orders are shipped Monday, Wednesday and Fridays only.
  • Any order received by 9am (PST) will be shipped same day. Any order received after 9:01am (PST) and after, will be shipped the following day on Monday, Wednesday or Fridays.
  • EzMonsterDeals DOES NOT ship on Tuesdays, Thursdays, weekends or U.S. holidays.
  • PO Box/APO/FPO: Orders are shipped via US Postal shipping service only.
  • The customer assumes responsibility for any shipping charges. Customer agrees to pay all charges for any refused shipments. Charges will include all shipping charges coming, going, or returned to EzMonsterDeals due upon return of item(s) will be deducted from original purchase price.
  • We do not offer freight forwarding or forward items to pickup locations. This is to protect the end card holder and EzMonsterDeals against credit card fraud. We reserve the right to cancel the order, and report our findings to the payment processor.
  • We reserve the right to refuse service and will not release any item without proper verification.

INTERNATIONAL SHIPPING POLICY

EzMonsterDeals offers shipping to select countries. EzMonsterDeals DOES NOT offer shipping to all countries at the moment. Please contact customer service at ezmonsterdeals@gmail.com for any International purchasing or shipping questions. This policy applies to any orders shipped internationally, and/or outside of the U.S. border.

  • We do NOT OFFER free shipping outside of the U.S.A.
  • EzMonsterDeals will run a credit card verification on each international order. This is to provide safety from fraudulent behavior to both our customers and EzMonsterDeals. Each order will be subject to a risk management screening. We reserve the right to refuse service and will not release any item without proper verification.
  • Shipping Days: include business days only.
  • Shipping Delays: may occur during the natural process of shipping outside of the U.S.  Please allow up to 4-6 weeks for your package to be delivered.
  • Orders are shipped Monday, Wednesday and Fridays only. EzMonsterDeals is pacific standard time zone.
  • PO Box/APO/FPO: Orders are shipped via US Postal shipping service only and must go through a verification process, before we ship any order.
  • International customer assumes responsibility for any duty, taxes, and customs charges. These costs require payment upon receipt of the shipment or at time of delivery. Additionally, international buyers are responsible for all shipping charges applied upon order checkout on EzMonsterDeals.
  • The customer agrees to pay all charges for any item(s) that are returned, rejected or refused. Charges will include all duty, taxes, and customs charges, shipping charges will be deducted from original purchase price minus any additional charges associated with the return of goods.
  • We do not offer freight forwarding or forward items to pickup locations. This is to protect the end card holder and EzMonsterDeals against credit card fraud. We reserve the right to cancel the order, and report our findings to the payment processor.

International Import Duties, Fees & Taxes

  • All orders shipped to a destination outside of the U.S. are subject to the import duties, fees, and taxes or any additional charges of the destination country. Customers are responsible in obtaining any governmental permission or documentation required for import approval, as well as to verify and pay all import charges, including duties, fees, and taxes or any additional charges that may occur during transit & upon delivery of goods.
  • Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.
  • We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work with carriers to try and avoid delays.
  • There is no guarantee of international delivery.  Please note:  Each country has their own policy and procedures in which case, some packages may be delayed up to 4-6 weeks due to weather, customs, pandemic, etc.

*We reserve the right to change, modify or amend any policy on EzMonsterDeals.com, without prior consent or written notice to our customers.

EXCEPTIONS TO SHIPPING SERVICES

EzMonsterDeals DOES NOT have any control over shipping services once an item is shipped. Our guarantee is that the item will show full tracking from end to end. Once an item(s) reaches its destination and shows a delivered time and day, then customer is responsible for any package pickups, stolen items, and/or forwarding or missing mail. EzMonsterDeals is automatically released of any liability for the above given situations.

SCENARIOS THAT MIGHT HELP A CUSTOMER, AFTER SHOWING 'DELIVERED' STATUS

The following information, might help a customer if an item shows delivered but you didn't receive the product. Feel free to contact us if you experience any further issues or have additional questions. In the event, we are unable to provide assistance, its best to contact the shipping service company directly, phone numbers posted below.  Also, provide your tracking number to the service agent over the phone.

USPS customer support number 1-800-275-8777

UPS customer support number 1-800-742-5877

FedEx customer support number 1-800-463-3339

SHIPPING DELAYS

Shipping delays MAY or MAY NOT occur, after item(s) are in transit with the customer selected shipping carrier. This could happen during a holiday or non-holiday season. EzMonsterDeals, assures our customer that once an item is shipped, then the item will remain in transit until tracking status shows 'delivered'. Unfortunately, EzMonsterDeals cannot control or make demands upon UPS or USPS to deliver packages on time or based on estimated timeframes. If our customer experiences delays, then EzMonsterDeals can investigate the matter. Feel free to contact us, with any questions.

PACKAGE REFUSAL, NONDELIVERY OR FAILURE TO PICKUP, MISSING MAIL?

Circumstances would include the following:

  • Any package returned due to non or undeliverable address at no fault of EzMonsterDeals.
  • Rejected without EzMonsterDeals consent or notification.
  • Buyer refused to pickup package at post office or other carrier's shipping distribution center.
  • Wrong address due to buyer moving, incorrect information and/or forwarding mail.
  • Missing Mail? EzMonsterDeals is not responsible for any carrier service that leaves a package unattended and/or not left in customers possession. These types of scenario's are not within EzMonsterDeals control. 
  • IF you have an issue with porch pirates and/or stolen packages, missing mail, miscommunications with your shipping service, etc.. then contact the carrier service directly by phone. Tell them to hold the items at the facility, before the estimated delivery date. Once placed on hold, then the customer will have the ability to pickup the package.

Buyer will be charged all sending & returning shipping charges, for any package returned due to package refusal, non-delivery and/or failure to pickup item at shipping facility.

*Customer pays a ONE-TIME shipping fee upon checkout of goods. EzMonsterDeals WILL NOT re-ship any item due to the fault of the customer.